Get help for ARIS Process Mining functions and services

Since October 2022 upgrade only works with Process Extractor version 10 Service Release 18 (SR 18) or later.

Process Extractor version 10 Service Release 23 (10.0.23.0) and lower do not support pseudonymization of data. This functionality is only available with version 10.0.23.1 and higher and may also have restricted availability even running with ARIS Process Mining version 10.0.23.1 and later.

Please note that ARIS Process Mining from Service Release 28 (SR 28) no longer supports Process Extractor for ARIS Process Mining older than version 10 Service Release 27. We recommend installing Process Extractor for ARIS Process Mining at least with Service Release 27 or newer.

The SAP transport request ProcessMiningTransport_v2.zip delivered with Process Extractor version 10 Service Release 26 (SR 26) does not work with previous Process Extractor versions. Process Extractor version 10 SR 26 only works with the new SAP transport request.

Process Extractor version 10 Service Release 28 (SR 28) and higher is using Java 21 as Java runtime environment. To extract data from any supported JDBC source, such as Oracle, MS SQL Server databases, or other database systems, you must use a Java 21 compatible JDBC database driver. Please ask your database manufacturer for further details on Java 21 support for JDBC drivers. To extract data from an SAP system, you must use a Java 21 compatible SAP JCo driver.

The support for Snowflake is deprecated.